Your privacy is our priority. This document explains in detail how jomkis collects, uses, stores, and protects your personal information — with full transparency and accountability.
Jomkis ("we", "Platform") respects the privacy of every member and user of our platform. This Privacy Policy explains how we manage your personal information when you access and use the Jomkis website, Android and iOS mobile apps, and any related services we offer.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. Your trust in us is something we take seriously, and we are committed to ensuring your personal information is always handled with full integrity and transparency.
By registering or continuing to use the jomkis platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us for assistance with account deletion.
Jomkis collects various types of information to provide services that are safe, efficient, and personalised. The following are the categories of information we collect:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC verification & legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications & customer support |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Device Data | IP address, device type, operating system, browser | Account security & fraud prevention |
| Usage Data | Game history, betting patterns, active hours | Service improvement & responsible gaming |
| Communication Data | Support chat logs, emails sent to us | Customer support quality improvement |
When you browse the jomkis platform, we automatically record certain technical information such as your IP address, browser type, pages visited, and session duration. This information is used solely for security purposes, platform performance analysis, and improving the user experience.
Every piece of information we collect is used for a clear and legitimate purpose. The following are the primary purposes for which jomkis uses your personal data:
We may send you emails or notifications related to your account, including security notices, promotional updates (if you have opted in), and important alerts about platform changes. You can manage your communication preferences through your account settings.
Jomkis does not share your personal information with third parties except in limited and legitimate circumstances. The following are scenarios where your information may be shared:
We work with trusted service providers to operate the platform, including:
All these third-party providers are bound by strict confidentiality agreements and may only use your data for the purposes we have specified.
Jomkis may disclose your personal information to the relevant authorities when required by law, including to comply with court orders, criminal investigations, or regulatory body requirements.
Jomkis continuously invests in the latest security infrastructure to ensure your personal data is always protected. Our security approach is multi-layered and comprehensive:
The jomkis platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
These cookies are required for the platform's core functions and cannot be disabled. Without them, the platform will not work properly. Examples include login session cookies and security cookies.
These cookies help us understand how visitors use the platform, which pages are visited most frequently, and where users encounter issues. This information is used solely to improve platform performance.
These cookies allow the platform to remember your preferences such as language, display settings, and login information so you don't have to re-enter them each time.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Please refer to your browser's documentation for guidance on managing cookies.
As a data subject, you have certain rights regarding your personal information held by jomkis. We fully respect these rights and are ready to assist you in exercising them:
You have the right to obtain a copy of the personal information we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request restriction of your data processing while we handle your other requests.
To exercise any of the rights above, please contact our Data Protection team. We will process your request within 30 working days.
Jomkis retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. This deletion process is final and cannot be reversed.
Jomkis reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services.
When significant changes occur, we will notify you via:
Your continued use of the jomkis platform after any changes are published will be considered as your acceptance of the revised policy. We encourage you to review this page periodically.
Jomkis has appointed a Data Protection Officer (DPO) responsible for ensuring full compliance with applicable data protection laws. If you have any questions, concerns, or complaints regarding how we handle your personal data, do not hesitate to contact us.
You can reach our Data Protection team via:
We are committed to responding to all privacy-related enquiries within 3 business days, and resolve more complex requests within 30 business days as required by Malaysia's PDPA.
We don't just comply with the law — we go beyond the minimum standard to protect you
All your personal and financial data is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia. Your information remains unreadable even if intercepted.
Jomkis's KYC process uses secure, recognised identity verification technology. Your documents are encrypted during transmission and are only accessible by authorised personnel.
Our commitment is clear and unwavering: Jomkis does not sell, rent, or share your personal data with advertisers or third-party data brokers for any commercial purpose.
All data management practices at jomkis fully comply with Malaysia's Personal Data Protection Act 2010. We undergo regular audits to ensure ongoing compliance.
Through your Jomkis account settings, you can manage communication preferences, request a copy of your data, or initiate the data deletion process at any time without any hassle.
Our Data Protection Officer is available to assist with any privacy-related enquiries 24/7. Every request is handled with full confidentiality and resolved within the stipulated timeframe.
Join over 500,000 members who trust jomkis for a safe, fair online entertainment experience that fully protects your privacy.